Yourname B.V. is the go-to address for registering domain names, web hosting, email, and packages that allow you to build your own websites or webshops. At Yourname, we are transparent about what you receive, at a fair price, and above all about privacy. We collect and process personal data in accordance with all applicable laws and regulations. In this privacy and cookie statement, we explain how we handle your data.

This privacy statement applies to the processing of personal information (personal data) provided by customers and data obtained through the use of our services, such as domain name registration, hosting packages, webshop packages, our email package, and the use of the websites of Yourname.

1. How does Yourname collect personal data

Yourname collects personal data when you purchase one of our services, so we can invoice you and enable use of the services. You must be able to access your own online environments, and we must also ensure that no unauthorized persons have access to your environments. We also collect data when you subscribe to our newsletter, request information, ask a question, respond on our website, or contact us in any other way.

2. What personal data does Yourname collect?

Yourname collects contact details such as your name, address, telephone number, email address, and bank details, data on previous orders, and use of our services. We collect data about incomplete orders to send a one-time reminder via email to prevent someone else from claiming the domain name you wanted.

We also store when and about what we have contacted you, for example when you ask our customer service a question. If you use our helpdesk, we have your contact information and can save the content of the conversations to serve you better in the future and to improve our own provision of information.

In addition to the personal data you provide to Yourname yourself, Yourname may collect, register and process additional personal data about your use of our services and website(s). If you use our transfer service, we request the necessary details to log in to your (S)FTP server. We delete this data after the transfer is completed.

We also collect data about the devices you use, such as a unique identifier, the version of the operating systems, and the settings of the device you use to visit our website. We also collect data about the use of our website(s), such as the time you visit us and the topics you view. The response (if you open it or click on a link) to our emails is also recorded at an individual level.

In some cases, personal data may be combined by Yourname with information from external sources (such as demographic and geographic segments). Based on all that data, we can serve you better and tailor the content of our services to your preferences. If you do not want this, read in paragraph 5 how you can object.

3. Why does Yourname collect personal data?

Yourname processes personal data to deliver our services. We store data in order to provide the service, create an account, invoice you, and to communicate with you as part of that service. We also need your data when handling questions, complaints, and refunds. When you place an order, we create a unique quote and invoice number that is linked to your account.

Yourname stores your IP address so you can see which IP address logged in to your account or changes have been made.

If you visit our site, place an order, or like us, we will remember what you need. We do the searching and help you with great offers, for example by email. We also use your data to improve our sites. And to show useful ads, for example on Facebook and Instagram. You can read more about this under the heading 'cookies'.

4. Your personal data and third parties

Yourname never sells your personal data to third parties. However, we do share personal data within partnerships if necessary to deliver the service you requested. We also use systems or services from suppliers, where it is possible that the supplier also has access to data from our customers. Some of our suppliers are located outside the EU. In all cases, we ensure that these parties provide sufficient guarantees in the field of privacy protection and security. We have contractually agreed on proper privacy protection with these suppliers (processing agreement) and work with the European model contract.

For a request, allocation, and possible use of a domain name, Yourname acts as an intermediary. Your request is forwarded to registering authorities, such as the Stichting Internet Domeinregistratie Nederland (SIDN), which is for .nl domain names. That authority decides on the granting of a domain name. To enable registration, Yourname transmits your application data to these authorities.

If you visit our site, place an order, or like us, we will remember what you need. We do the searching and help you with great offers, for example by email. We also use your data to improve our sites. And to show useful ads, for example on Facebook and Instagram. You can read more about this under the heading 'cookies'.

5. Your rights

You can always obtain insight into your data processed by Yourname free of charge and adjust your data if desired. If you wish, for example because you want to provide it to another authority, you can receive your contact, address, and bank details from us in a machine-readable format. You may also object to receiving targeted information about our services that we send you by email, phone, mail, and/or SMS or via WhatsApp. If you want to exercise any of these options, please contact us.

You may also ask us to delete your data from our database. Please realize that we may not always be able to comply. If you are (or have been) a customer, the tax authorities require us to keep agreements for at least 7 years. If you do not want to be contacted by us for marketing anymore, we must remember your name and email address in order to exclude you from our future campaigns. If we cannot comply with your request, we will of course let you know the reason.

6. How does Yourname secure your data

At Yourname, we monitor and secure all our products and services, both visibly and invisibly, against abuse and fraud. We are also strong advocates of responsible disclosure, where we are notified of possible vulnerabilities in our security.

Yourname engages third parties in the provision of services, such as web development. If these third parties process your data while performing the relevant services, they do so as processors for Yourname.

Yourname has taken technical and organizational measures to ensure that your data is processed solely for the above purposes. The service provider receives only the necessary data from Yourname, and the service providers are obligated to protect your personal data. With all our processors, we sign agreements in which we explicitly include this.

Yourname places cookies when you visit one of our sites. Thanks to these cookies, you do not have to enter or download the same information every time you visit us again. Moreover, they help us see how you use our sites and how we can improve and make things more customer-friendly. They also help us secure the sites. And yes, we also use them for targeted advertising. Below you can read about the types of cookies you may encounter with us.

a. Functional cookies

Among other things, to remember your order and login and to prevent fraud.

b. Analytical cookies

Yourname uses Google Analytics and Hotjar to collect information about, for example, the date and time someone visits our websites and which pages you view on them. We use this data to improve our websites, to compile traffic statistics (such as the times of the day or days of the week when the websites attract the most visitors), and to measure the popularity of different parts of the site.

c. Social media cookies

On our websites, we display buttons and widgets from social networks Facebook, X, YouTube, LinkedIn, and Instagram, so you can easily share information about us on social media. These buttons are pieces of code from the social media themselves, and use a cookie. This cookie remembers that you are logged in so you do not have to log in every time on X or Facebook if you want to share something.

Facebook and X cookies are only placed if you are logged in to Facebook during a visit to the Yourname website and give permission. By installing a program such as 'Disconnect' for Chrome and Firefox, you can disable this function.

d. Personalizing advertisements

Yourname uses advertising cookies from Google, Facebook, Adform, and WiQhit on its websites. We use this technology to make the offerings more interesting. For example, it is possible to show people who have previously shown interest in our products relevant advertisements on other websites. Believe us, it works. Showing our advertisements on external websites is done with the help of cookies and an analysis of prior usage behavior.

Still don't want cookies? You are free to disable cookies in your browser. Please note that the websites will not function optimally. Via the links below, you will find specific information about rejecting cookies for the most commonly used browsers:

• Cookies in Internet Explorer
• Cookies in Firefox
• Cookies in Google Chrome
• Cookies in Safari
• Cookies in Opera

If you have any questions or comments about this privacy statement, we would of course love to hear from you. Let us know via our helpdesk.

Yourname reserves the right to make changes to this privacy statement.